If you are an account holder with a bank in the U.S., you need to know who to contact in the event that you have disputes with them. As you are aware, the banks have been undergoing regulation for the past two years. Not surprisingly, the banks are not happy with some of the decisions and enactment of laws concerning their business practices. No longer able to assess fees as freely as they could before they were regulated, they have adopted various practices and are justifying their actions as saying, “There is no law against it.”
There are reports that some of the banks are willingly withdrawing money from account holders’ savings accounts without the account holder’s authorization. The only time they are authorized to withdraw money from account is when a consumer loan must be paid. This is the only instance. This process is known as a right of offset. In order for the bank to exercise this right, they must notify you ahead of time of its intent. If not, then the transaction is unauthorized. If this happens to you, there is recourse.
The Comptroller of the Currency, Administrator of National Banks is an office of the U.S. Treasury which oversees the guidelines tha banks mus follow in handling your money. There is an appeal process whereby they will mediate your claim against your bank. You will find